I get this…A LOT from people..and some make wine too! “Hey Fiasco, how’s the Tweetering, Twottering or whatever you call it going you big Twit” and ”how much piss are you selling on there” or ” I guess people must sucker into buying it because they haven’t got much else to do being on the computer all day”…..I usually don’t say much to these little wind-ups because these people really don’t understand. Their loss, our gain…
Right. I think the wine industry at large (this is especially so for the bigger brands) have treated their customers like ‘widget grabbers’ or ’stock unit snatchers’ and little attention has been paid to the actual person drinking their wine. PERSON is the optimal word here too! Actually, I tell a lie. The attention towards people is usually centred around focus groups where they brainstorm new ideas, deals, or concepts that will help speed up or increase the ’snatching process’. We all know that a well run campaign, whether it be a neck tag offering a prize, or a new critter label – or whatever – can do incredibly well for the producer. But I guarantee this, at the end of the day that wine producer (through market intelligence etc) may know who buys their wine, but I guarantee they don’t know them! Well get this…the world is changing, and if you produce anything and you are not actively attempting to know your customer personally, through the tools that are now available, then you could be in trouble.
The Social Media revolution is just starting and it has been a total revelation to us. We’ve not only met some incredible people but they have become our friends. I also know this. Take away the wine – they will still be there!
Sure we make wine. SO WHAT!
Cheers,
Aaron








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